FAQ on TikTok
Allot Lines Customer Support
Last Update 2 years ago
What is TikTok?
TikTok is a video-sharing app that allows users to upload short-form video clips up to 60 seconds long, available worldwide. Our deliveries to TikTok make Allot Lines content available on TikTok and its Chinese counterpart, Douyin. TikTok will pay participating partners, like Allot Lines, a flat fee while they build out their reporting and monetization capabilities.
How are labels getting paid by Allot Lines?
As of May 2021, a payment will be released to labels that will cover the activity period of November 2019 - April 2020, and is based on actual reporting from TikTok. We expect to process payments more frequently in the near future.
Audio Clips
Will be as long as 60 seconds. If that’s not possible due to length of track or how late the preview start time is, it will be shorter. You can’t have a shorter preview clip without literally delivering a shortened clip as a standalone single.
How can we ensure a label’s catalog is delivered to TikTok?
We deliver all eligible content to TikTok. We can check on the backend that your content has been delivered by looking for a delivery under the DMS “TikTok”.
What music is eligible for delivery to TikTok?
It’s the same catalog of content we send to other fingerprinting/UGC services like YouTube Content ID, SoundCloud, Facebook, etc. That means we don’t deliver non-exclusive content and content that is prone to creating false fingerprint matches, like karaoke, classical recordings, new age, nature sounds, etc.
What happens with the content we deliver to TikTok?
Deliveries to TikTok make our sound recordings available in TikTok’s Audio Library for users to add to their creations.
Where can a user access music on TikTok?
A user can find music by searching in the “Discover” tab, or clicking on the “Sounds” section of TikTok when uploading a video. Music is categorized by playlists and genres, along with a search feature.
Is the entire sound recording made available on TikTok?
No. A 60-second preview is made available. If a label has selected a preview start time in Center, that preview will be sent to TikTok and made available on TikTok. If a label has not selected a preview start time, we will default to sending the first 60 seconds of the sound recording.
What happens to user creations containing our sound recordings if we take down the sound recording from the platform?
The user creations will still exist on the platform with our audio even once the sound recording has been removed from the audio library. The song credit will be impacted:
- On mobile, Allot Lines’s song credit will be removed, and will say “Original Sound.”
- On desktop, Allot Lines’s song credit will still appear, but clicking on the song credit will show that the sound recording is not available in TikTok's audio library.
NOTE: even if we have the ISRC live via another UPC, user creations that were uploaded with the taken down ISRC will behave as written above. TikTok does not have the ability to remap creations from a taken down ISRC to an ISRC that is live in their audio library.
Is TikTok fingerprinting Recordings delivered by Allot Lines as sound recordings to claim user uploads?
Yes, TikTok uses a fingerprinting system to automatically claim and credit user uploads. By “claiming” a TikTok sound, a “Contains music from…” credit will display under the sound in the mobile app.
I found a user upload containing an Allot Lines sound recording but the song credit says “Original Sound” - what does that mean?
When a user uploads a video without inserting a rightsholder sound recording from the Sound library, the resulting audio is considered an “original sound”. If we find an Allot Lines recordings credited as an “original sound,” this means the user uploaded their video with the Allot Lines song already attached. There nothing we can do about this.
Can I tell if an original sound is claimed by Allot Lines?
Yes. On the mobile app, you will be able to see “Contains music from: Allot Lines Track - Allot Lines Artist” under the original sound. Note: The credit will not display on desktop.
A product has been delivered to TikTok but isn’t live in search - why is this?
Below are a few reasons as to why a label may not be able to find their content in search results even with a successful delivery and no territory restrictions. If you or your label can’t find a product on TikTok after delivery, please contact us via the chat message below or send us an email to [email protected] about this issue.
- TikTok is experiencing issues with releases not indexing in their search. To fix this, we can contact TikTok to optimize search/resolve indexing issues for a particular product.
- TikTok requires publishing clearance in order for content to go live in the US, so if a publisher has not signed a deal with TikTok, the product will not go live in the US. We can contact TikTok to find out if US publishing has not been cleared.
Why are there multiple versions of an Allot Lines sound recording in TikTok's Audio Library?
There are a few reasons why this may occur:
- An original sound was attributed to Allot Lines, so now the Audio Library has the 60 second snippet we delivered through the feed and any original sounds attributed to that sound recording.
- Allot Lines delivered the sound recording under different ISRCs/UPCs.
- A 3rd party delivered that sound recording to TikTok under different ISRCs/UPCs.
Can I take down a TikTok video using my sound recording content?
Yes. Please submit the link, matching ISRC, and a note that the video needs to be taken down from the platform in our Help Center or email [email protected]
Does TikTok serve ads on user uploads?
TikTok serves ads in their app and feed, but ads are not served alongside individual videos like other ad-supported video services (e.g. YouTube).